Terms of Sale and Service

In short

• We sell GPS trackers ("devices") and a yearly subscription to the AVS Telematics platform (web app, Android app and iOS app).
• You send us an order request. A contract exists only when we confirm your order in writing. You pay by bank transfer against our invoice. There is no online card checkout yet.
• Prices shown to consumers include VAT. Prices shown to businesses exclude VAT. We deliver in Greece only, for a flat shipping fee of €4.96 incl. VAT per order, within 7 business days.
• Consumers can withdraw within 14 days. If you withdraw and send the devices back, you pay the cost of returning them, unless a device is defective. See Withdrawal, returns and refunds.
• The subscription lasts 12 months. It does not renew automatically. We remind you before it ends, and it renews when you pay the renewal invoice.
• You may track only vehicles that you have the right to track, and you must inform the drivers and employees concerned.

Last updated: October 8, 2026

1. Who we are

1.1 These terms apply to everything we sell and provide through our website and by order request. The seller and service provider is AUTONET VERITAS SERVICES AEBE, trading as AVS Telematics ("AVS", "we", "us"), a company established in Greece.

1.2 Our details:

2. Definitions

2.1 In these terms:

3. Scope

3.1 These terms apply to every Order and to your use of the Service. They apply together with Withdrawal, Returns and Refunds, the Website Privacy Policy, the Application and Service Privacy Notice and the Cookie Policy.

3.2 Our price list is shown as "Personal" (up to 5 vehicles) and "Business" (more vehicles). Your status as consumer or business customer depends on why you buy, not on the number of vehicles. If you buy for your trade, business, craft or profession, you are a business customer.

3.3 Sections that mention only consumers or only business customers apply only to them. Nothing in these terms limits the rights that the law gives to consumers and that cannot be waived.

3.4 Business customers: your own general terms do not apply, unless we have agreed to them in writing.

4. Orders and contract formation

4.1 At the moment we take orders by request. Our website does not offer an online checkout or card payment.

4.2 To order, send us a request through the contact form, by email or by phone. Tell us which devices and which Plan you want. Business customers should also tell us how many vehicles they have.

4.3 Your request is an offer to buy. It does not create a contract yet. We may accept or decline it, for example if a device is out of stock or if the delivery address is outside Greece.

4.4 A contract is formed when we send you the Order confirmation by email. The Order confirmation states the devices, the Plan, the price (with or without VAT), the shipping fee, the payment details, the expected delivery and the Start Date. We attach or link to these terms and to Withdrawal, Returns and Refunds, so that you can keep them.

4.5 Please check the Order confirmation. Tell us without delay if something is wrong.

4.6 Consumers: if you want the Service to start before the 14-day withdrawal period ends, you must expressly ask us to do so, in your Order request or in reply to our Order confirmation. If you do not ask, we start the Service only after the withdrawal period has ended. See Withdrawal, Returns and Refunds.

5. Prices, VAT and payment

5.1 Prices are in euro. Prices shown to consumers include VAT. Prices shown to business customers exclude VAT, which is added at the rate in force (currently 24%). The Order confirmation shows the amount you pay.

5.2 Shipping costs a flat fee of €4.96 incl. VAT per order, for delivery in Greece.

5.3 The Subscription is billed once a year, in advance, for the whole Term. If our website shows a monthly equivalent price, it is for information only. You pay for the whole year.

5.4 The prices in the Order confirmation are fixed for the Order and for the Term.

5.5 You pay by bank transfer to the bank account shown in our Order confirmation or invoice. Please quote the payment reference we give you. We do not accept other payment methods at the moment. If that changes, we will update these terms.

5.6 We issue an invoice for every payment and send it by email. Business customers must give us their correct company name, VAT ID, tax office and billing address.

5.7 We prepare and ship your Order once we have received your payment, unless the Order confirmation says otherwise. If a payment is late, we may delay delivery or the Service, and section 18 applies.

6. Delivery

6.1 We deliver only to addresses in Greece.

6.2 We configure and test every device and link it to your Account before we ship it. For this reason we usually ship about 3 to 4 business days after the order is confirmed and paid. Delivery takes place within 7 business days from the day we confirm your Order and receive your payment.

6.3 We deliver by courier or post to the address you gave us. Please give us a correct address and a phone number.

6.4 If we expect a delay, we will tell you. If we do not deliver on time, you keep the rights that the law gives you. For consumers, these include the right to give us an additional period for delivery and, if we still do not deliver, to end the contract.

6.5 Risk of loss or damage. Consumers: the risk passes to you when you, or a person you named (other than the carrier), take physical possession of the devices. Business customers: the risk passes to you when we hand the devices over to the carrier.

6.6 Please check the parcel when it arrives. If it is visibly damaged, tell the courier and us promptly, and keep photos. This does not affect your legal rights.

7. Withdrawal, returns and refunds

7.1 Consumers have a statutory right to withdraw from the contract within 14 days without giving a reason. How to use it, what happens to the Subscription and how refunds work are explained in Withdrawal, Returns and Refunds. That page is part of these terms.

7.2 Cost of returning devices. If a consumer withdraws, the consumer pays the direct cost of sending the devices back to us. This does not apply if the device is defective or not as agreed: in that case we bear the cost.

7.3 Business customers have no statutory right of withdrawal. We may accept a return in an individual case, but only if we agree to it in writing.

8. Devices: ownership, installation and warranty

8.1 We sell devices. We do not lease them. The devices become your property when you have paid the full price.

8.2 We do not provide an installation service at the moment. You are responsible for installing the device, or having it installed, safely and according to the instructions. The OBD-II models plug into the OBD-II port of the vehicle. The wired models are wired into the vehicle. The battery-powered model is fixed in place. Check that installation is allowed for your vehicle, for example under a leasing, rental or company-vehicle agreement.

8.3 Some values, such as odometer and fuel level, are available only on vehicles that support them. For the FMB003, a list of supported vehicles comes with the device. For the other models, ask us before you order.

8.4 The SIM card in the device and the data included in your Plan may be used only with that device and for the Service.

8.5 Consumers: the devices are covered by the 2-year legal guarantee under Greek consumer law. If a device does not conform to the contract, you have the rights described in Withdrawal, Returns and Refunds, including repair or replacement and, where the law provides, a price reduction or the end of the contract. Consumer law also protects you if the digital service does not conform to the contract.

8.6 Business customers: the rules of Greek law on defects in goods apply. Please tell us about a defect promptly after you discover it. A warranty beyond what the law provides exists only if the Order confirmation says so in writing.

8.7 The legal guarantee covers defects and lack of conformity. It does not cover damage that you caused, for example through misuse, wrong installation, an accident or changes to the device, or normal wear.

9. The Subscription

9.1 The Subscription includes: use of the Platform (web app, Android app and iOS app) for as many devices as your Plan allows; the SIM/data connection of those devices; and support in Greek and English by phone and email. Every vehicle includes all Platform features. A Plan differs only in the number of vehicles and in price.

9.2 The Term is 12 months from the Start Date. You pay for the whole Term in advance.

9.3 The Subscription does not renew automatically. Before the end of the Term we send you a renewal reminder by email. The Subscription renews for a new 12-month Term when you pay the renewal invoice we send you. If you do not pay, nothing renews and you owe nothing for a further Term. You do not need to send us a cancellation.

9.4 If the Subscription is not renewed, the Service continues for a short grace period after the end of the Term. We state its length in the renewal reminder. After the grace period we pause your devices. While the devices are paused, new data is not recorded.

9.5 After the devices are paused, we keep your Account and the data already recorded for 90 days (the "retention period"), so that you can come back by renewing. Data that was not recorded while the devices were paused cannot be recovered.

9.6 If you renew during the retention period, we reactivate your devices. The new Term starts on the date stated in the renewal invoice.

9.7 At the end of the retention period, we delete or anonymise your Account and your data. We keep only what tax and accounting law requires us to keep, for as long as it requires. You can find the details in the Application and Service Privacy Notice.

9.8 You may not use more devices than your Plan allows.

10. Changing the number of vehicles

10.1 Adding vehicles. You can ask us at any time to add vehicles. We confirm by email the new number of vehicles, the date it starts and the amount due for the rest of the current Term, calculated from our price list. The new Plan applies from the date we confirm.

10.2 Removing vehicles. A reduction in the number of vehicles takes effect at the next renewal, not before. You must ask for it before you renew. There is no refund for the rest of the current Term.

10.3 At the renewal date, the number of devices you use must be within the limit of the new Plan. If you use more devices, you must remove the extra devices from your Account or choose a larger Plan.

10.4 If you buy more devices than your Plan allows, you must add vehicles to your Plan.

11. Price changes

11.1 We do not change the price of a Term that has been confirmed and paid.

11.2 We may change our prices for a new Term. We tell you in advance, in the renewal reminder or earlier. If you do not accept the new price, you simply do not renew. There is no penalty.

11.3 If the VAT rate changes, VAT is charged at the rate required by law.

12. Your account and security

12.1 Accounts are created by AVS. At the moment there is no self-signup. We link your devices to your Account before we ship them. On request, we add further users to your Account.

12.2 Each user sees only the vehicles and functions that the user's role allows.

12.3 Keep your login details secret. Do not share them. You are responsible for everything done through your Account and through the users you authorise. If you suspect that someone used your Account without permission, tell us immediately at [email protected] or +30 210 975 0117. We may block access or reset login details to protect the Account.

12.4 Give us correct information and keep it up to date.

12.5 Tell us when a user, for example a driver or an employee, should no longer have access, so that we can remove the user.

12.6 Business customers: you are responsible for making sure that your users follow these terms.

13. Acceptable and lawful use of tracking

13.1 You may use the Service only for vehicles that you own or that you have the legal right to track, for example as lessee or as employer with the owner's permission.

13.2 If a vehicle is used by other people, such as employees, drivers or family members, you are responsible for making sure that the tracking is lawful. In particular you must: have a lawful basis under data protection law; tell those people clearly and in advance that the vehicle is tracked, what data is collected and why; respect Greek and EU rules, including the General Data Protection Regulation (GDPR), Law 4624/2019 and employment law; and do not track people secretly.

13.3 You must not use the Service to stalk, harass or secretly follow a person, to monitor a person's private life, or for any unlawful purpose.

13.4 You must not hack, disrupt, reverse engineer or overload the Platform; bypass the device limit of your Plan; resell access to the Platform; use the SIM card in another device; or tamper with the device in order to avoid detection.

13.5 For vehicle and location data, you are the data controller and we process the data on your behalf. Details are in the Application and Service Privacy Notice. We will sign a data processing agreement with you on request.

13.6 If you break this section, we may suspend or end the Service under section 18. We may also have to give information to authorities where the law requires it.

13.7 Business customers: you will compensate us for claims and costs that third parties bring against us because you used tracking unlawfully, to the extent the law allows.

14. Service availability and maintenance

14.1 We work to keep the Service available. It depends on things we do not control, such as mobile networks, satellite (GNSS) signals, the internet and the power supply of the device. We do not promise uninterrupted or error-free service, a particular accuracy or coverage in every place, including outside Greece. Positions can be delayed, missing or inaccurate, for example in tunnels, in garages or where there is poor coverage or jamming.

14.2 Planned maintenance. If planned maintenance may cause downtime, we email you in advance. We schedule it for the time when it affects the fewest customers.

14.3 Emergency maintenance. We may carry out urgent repairs and security fixes immediately, without advance notice.

14.4 Support. You can reach us in Greek and English by phone and email, using the details in section 23.

14.5 The Service is not an emergency service, a 24/7 monitoring centre or a vehicle recovery service. Alerts depend on how the tracker is configured and on network coverage, and they may fail. Please do not rely on the Service alone to protect people or property.

14.6 We may update and improve the Service. If a change would significantly worsen your use of the Service during your Term, you may have rights under consumer law, including the right to end the contract.

15. Personal data

15.1 We handle personal data as described in the Website Privacy Policy and the Application and Service Privacy Notice.

15.2 In short: we are the controller for account, billing, security and support data. For vehicle and location data, the customer who owns the Account is the controller and we process the data on the customer's behalf.

15.3 A data processing agreement is available on request at [email protected].

16. Intellectual property and licence

16.1 The Platform, the apps, this website and their content belong to AVS or to our licensors.

16.2 During the Term we give you a non-exclusive, non-transferable right to use the Platform and the apps for your own use, for as many devices as your Plan allows.

16.3 Your data remains yours. You allow us to process it to provide the Service.

16.4 Map and address data come from third-party providers, whose terms may also apply.

17. Limitation of liability

17.1 Nothing in these terms excludes or limits our liability for wilful misconduct or gross negligence, for death or personal injury, or any liability that cannot be excluded or limited by law.

17.2 Consumers: we are liable as the law provides. Nothing in these terms limits your statutory rights and remedies.

17.3 Business customers: subject to section 17.1, we are liable only for direct and foreseeable damage. We are not liable for indirect damage or for loss of profit, revenue or business opportunities. Our total liability for all claims relating to a Term is limited to the amount you paid for the Subscription for that Term.

17.4 We are not liable for damage caused by events outside our reasonable control, such as failures of mobile networks, satellite signals, power supply or the internet, or force majeure. We are not liable for damage caused by wrong installation, misuse, or tracking that does not comply with section 13. For consumers, this applies only where the damage was not caused by our breach of contract.

17.5 You decide how to use the information that the Platform shows. You are responsible for your own decisions and for the actions of your users.

18. Suspension and termination

18.1 We may suspend the Service, fully or in part, if: a payment is overdue after we have reminded you; you or your users seriously or repeatedly break these terms, including section 13; the Service is being misused or is a security risk; or the law or an authority requires it. We will tell you the reason where possible and we will end the suspension when the problem is resolved.

18.2 Either party may end the contract if the other party seriously breaks it, after a written notice giving a reasonable time to remedy the breach. If the breach cannot be remedied, the contract may be ended immediately.

18.3 You may choose not to renew at the end of the Term. Except where these terms or the law provide otherwise (for example withdrawal, defects, or our breach of contract), amounts you have paid for a Term are not refunded if you stop using the Service earlier.

18.4 When the Service ends, your access ends and the retention period in section 9 applies. Amounts already due remain due.

18.5 Rights that arose before the end of the contract, and terms that by their nature continue, remain in force.

19. Changes to these terms

19.1 The terms in force on the date of the Order confirmation apply to your Order and to your current Term.

19.2 We may change these terms for valid reasons, for example a change in law, new features, security or payment methods. We tell you about changes by email in advance.

19.3 Changes apply from your next renewal. Changes that are required by law, or that are neutral or favourable to you, may apply immediately.

20. Governing law and jurisdiction

20.1 These terms and the contract are governed by Greek law. For consumers, this does not take away the protection of mandatory consumer law that applies to you.

20.2 Consumers: the courts that have jurisdiction are those that mandatory law provides.

20.3 Business customers: the courts of Athens have exclusive jurisdiction.

21. Complaints and out-of-court dispute resolution

21.1 If you have a complaint, please write to us first at [email protected], call +30 210 975 0117 or write to us at the address in section 23. We will do our best to resolve it promptly.

21.2 Consumers: if we cannot settle the matter, you can turn to the Hellenic Consumer Ombudsman (Συνήγορος του Καταναλωτή), an out-of-court dispute resolution body: www.synigoroskatanaloti.gr. We will cooperate in good faith. You can also go to court at any time.

22. General provisions

22.1 If a provision of these terms is invalid, the rest remains valid.

22.2 The Order confirmation and these terms, with the pages listed in section 3.1, are the whole agreement between you and us about the Order.

22.3 You may not transfer your rights or obligations to someone else without our consent. We may transfer the contract to a successor of our business. We will tell you.

22.4 We send notices to the email address in your Account or in your Order. You can write to us at the contact details in section 23.

22.5 These terms are available in Greek and English. If the two versions differ, the Greek version prevails, to the extent the law allows.

23. Contact

• AUTONET VERITAS SERVICES AEBE, trading as AVS Telematics
• Eth. Antistaseos 174, Ag. Dimitrios, Attiki 17236, Greece
• VAT ID: 099360608
• GEMI number: 085168202000
• Tax office: ΚΕΦΟΔΕ ΑΤΤΙΚΗΣ
• Email: [email protected]
• Phone: +30 210 975 0117

See also our contact page and legal notice.