In short
- If you are a consumer, you can withdraw from your order within 14 days, without giving a reason.
- The 14 days run from the day you receive the devices.
- Tell us by email or by post. You can use the model form in section 4.
- Send the devices back within 14 days after you tell us. You pay the cost of returning them, unless the device is defective or damaged.
- We refund you within 14 days after we receive your notice of withdrawal, by the same means of payment you used. We may wait until we have the devices back or you show proof that you sent them.
- If you asked us to start the subscription during the 14 days, you pay a proportionate amount for the time it was provided.
- Defective devices are covered by the 2-year legal guarantee. Business customers have no statutory right of withdrawal.
Last updated: October 8, 2026
1. Who this applies to
1.1 Sections 2 to 8 apply to consumers: natural persons who buy for purposes outside their trade, business, craft or profession. Section 9 explains what applies to business customers.
1.2 This page is part of our Terms of Sale and Service. Your status as consumer or business customer depends on why you buy, not on the plan you choose.
2. Your right to withdraw
2.1 You have the right to withdraw from your order within 14 days, without giving a reason.
2.2 The withdrawal period ends 14 days after the day on which you, or a person you named (other than the carrier), receive the devices. If the devices of one order arrive in separate parcels, the 14 days run from the day you receive the last parcel.
2.3 The right applies to the whole order, that is to the devices and to the subscription together. If your order contains devices and a subscription, we count the 14 days from the day you receive the devices, also for the subscription.
2.4 You can withdraw at any time after the contract is formed, even before the devices arrive.
2.5 You meet the deadline if you send us your notice of withdrawal before the 14 days end.
3. How to withdraw
3.1 Tell us clearly that you decide to withdraw. You can do this:
- by email to [email protected]; or
- by letter to AUTONET VERITAS SERVICES AEBE, Eth. Antistaseos 174, Ag. Dimitrios, Attiki 17236, Greece.
We recommend email or post, so that you can prove the date.
3.2 You can use the model withdrawal form in section 4. You do not have to.
3.3 Please state your name, your order (or the date of your order) and whether you withdraw from the whole order or only from some items. If you withdraw only from some devices, the plan may have to change, and we will tell you.
3.4 We confirm by email that we have received your notice.
4. Model withdrawal form
4.1 This is the model withdrawal form from Annex I(B) of Directive 2011/83/EU, completed with our details. Complete and return it only if you wish to withdraw.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To: AUTONET VERITAS SERVICES AEBE, Eth. Antistaseos 174, Ag. Dimitrios, Attiki 17236, Greece, email: [email protected]
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*): ........................................
- Ordered on (*)/received on (*): ........................................
- Name of consumer(s): ........................................
- Address of consumer(s): ........................................
- Signature of consumer(s) (only if this form is notified on paper): ........................................
- Date: ........................................
(*) Delete as appropriate.
5. The subscription during the withdrawal period
5.1 The subscription is a service. We start it during the 14 days only if you expressly ask us to do so (see section 4.6 of the Terms). If you do not ask, we start the service only after the withdrawal period has ended, and you pay nothing for the service before that.
5.2 If you asked us to start the service during the 14 days and you then withdraw, you pay us an amount in proportion to what has been provided until you told us about your withdrawal, compared with the full contract. We normally calculate it by days: the annual subscription price, multiplied by the number of days from the start of the service until you told us, divided by the number of days of the 12-month term. We refund the rest.
6. Returning the devices
6.1 Send the devices back without undue delay and no later than 14 days after the day you told us that you withdraw. You meet this deadline if you send them before the 14 days end.
6.2 Send them to: AUTONET VERITAS SERVICES AEBE, Eth. Antistaseos 174, Ag. Dimitrios, Attiki 17236, Greece. Please send them to us and not to the manufacturer. We suggest that you write to [email protected] before you send them, so that we can match the return with your order.
6.3 Return what you received: the devices with the SIM card inside and, if possible, the original packaging and the papers that came with them.
6.4 Condition of the devices. You may handle and test the devices as you could in a shop, to see what they are and whether they work. You are liable only for a loss of value caused by handling beyond that. Please remove the devices from vehicles and return them clean and undamaged.
6.5 Cost of returning the devices. You pay the direct cost of sending the devices back to us. This does not apply to a defective or damaged device, see section 8. We tell you this before you order, in the Terms (section 7.2) and in the Order confirmation.
6.6 Keep the proof of postage. We recommend a trackable shipping service.
7. Refunds
7.1 If you withdraw from the whole order, we refund all payments we received from you for it, including the shipping fee you paid for standard delivery.
7.2 We refund without undue delay and in any case within 14 days from the day we receive your notice of withdrawal.
7.3 We refund by the same means of payment you used for the order. Your payment was a bank transfer, so we refund to the bank account you paid from, unless you expressly agree to another account. We do not charge any fee for the refund.
7.4 We may wait with the refund until we have received the devices back, or until you show us proof that you have sent them, whichever is earlier.
7.5 We deduct from the refund the amount for any loss of value of the devices (section 6.4) and the proportionate amount for the subscription (section 5.2).
8. Defective or damaged goods and the legal guarantee
8.1 If a device is defective, damaged or does not work as agreed, please write to [email protected] promptly. Tell us your order, describe the problem and, if you can, send photos.
8.2 Under Greek consumer law, we are liable for any lack of conformity of the devices that exists when they are delivered and that becomes apparent within 2 years of delivery (the "legal guarantee"). This applies in addition to your right of withdrawal.
8.3 If a device does not conform, you are first entitled to have it repaired or replaced, free of charge, within a reasonable time and without significant inconvenience to you. If repair or replacement is impossible, is disproportionate or fails, or in the other cases that the law provides, you are entitled to a price reduction or to end the contract and get a refund.
8.4 We bear the costs of repair or replacement, including postage. If you have to send a defective device back to us, we arrange the return or reimburse its cost.
8.5 If a parcel arrives damaged, please tell the courier and us promptly and keep the packaging and photos. This helps us to solve the problem quickly. It does not affect your legal rights.
8.6 The legal guarantee does not cover damage that you caused, for example through misuse, wrong installation, an accident or changes to the device, or normal wear.
8.7 If the digital service (the platform and apps) does not conform to the contract, consumer law also gives you rights, such as having it brought into conformity, a price reduction or ending the contract.
9. Business customers
9.1 Business customers have no statutory right of withdrawal. We can accept a return only if we have agreed to it in writing in the individual case. If we agree, you pay the cost of returning the goods, unless they are defective.
9.2 If a device is defective, the rules of Greek law on defects in goods apply. Please tell us promptly after you discover the defect, at [email protected]. Section 8.6 of the Terms explains what applies.
10. The old 30-day rule
10.1 Earlier versions of our website said that returns were possible within 30 days and excluded some products. That rule no longer applies. This page replaces it. For consumers, the statutory 14-day right of withdrawal and the 2-year legal guarantee apply.
10.2 Orders confirmed before this page was published remain subject to the conditions that applied when you ordered. Your statutory rights apply in every case.
11. Contact
- AUTONET VERITAS SERVICES AEBE, trading as AVS Telematics
- Eth. Antistaseos 174, Ag. Dimitrios, Attiki 17236, Greece
- Email: [email protected]
- Phone: +30 210 975 0117
See also our contact page.